FAQ's
What types of products do you offer?
GitnessGold specializes in premium fitness gear and nutritional supplements. Our product range includes high-quality resistance bands and plant-based protein powders, all designed to enhance your workout experience while adhering to sustainable practices.
How do I ensure the quality of your products?
We prioritize quality by sourcing our products from reputable manufacturers who adhere to strict quality control standards. Our commitment to sustainability also means that we select products that are not only effective but also environmentally friendly.
What is your return policy?
We have a 30-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in their original packaging. You will need the receipt or proof of purchase to initiate a return.
How long does shipping take?
All orders are processed within 1-2 business days. For domestic shipping within the United States, you can expect delivery within 5-8 business days. We offer free standard shipping on all orders.
Do you ship internationally?
Currently, we only offer standard shipping to the United States. We are continuously evaluating our shipping options and may expand our coverage in the future.
What should I do if my order arrives damaged?
If your order arrives defective or damaged, please contact us immediately. We will evaluate the issue and work to resolve it promptly, ensuring that you receive the correct item or a replacement as needed.
Are there any items that cannot be returned?
Yes, certain items cannot be returned, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards. If you have questions about a specific item, please reach out to us.
How can I contact customer support?
You can contact our customer support team via email at support@gitnessgold.shop. We are here to assist you with any inquiries or concerns you may have regarding our products or policies.